✅ Return Eligibility

You can return items if:

• It’s within 30 days of your purchase.

• The product is unused, unopened, and in original packaging.

• It’s not a sale item, personal care, or opened skincare (unless it arrived defective or damaged).

 

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🔁 Exchanges

Exchanges are available for:

• Defective, damaged, or incorrect items.

• Must be returned within 30 days, unused and in original packaging.

• If the item is out of stock, we’ll offer a refund or store credit instead.

 

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💸 Refunds

We process refunds based on the reason for return:

• Full Refund: For defective, damaged, or incorrect products.

• Partial Refund: For used/opened items (subject to inspection).

• Store Credit: For change-of-mind returns or partial refunds.

Refund Timeline: Usually within 5–10 business days (might take longer during sales or holidays).

Refund Methods:

• Original payment method (credit card, PayPal, etc.)

• Bank transfer (if original method isn’t available)

• Store credit (if you choose this option)

 

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📦 How to Return

1. Contact Support: Email or call us with your order ID and reason for return.

2. Provide Proof: Send clear photos of the item and describe the issue.

3. Get Return Approval: We’ll share the return instructions if eligible.

4. Ship It Back:

   • Defective item? We cover the shipping.

   • Change of mind? You’ll handle the shipping cost.

5. Pack it properly: Use original packaging to avoid damage in transit.

 

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⚠️ Non-Returnable Items

The following items can’t be returned unless they’re defective:

• Used or opened skincare & personal care products

• Sale or clearance items

• Gift cards

• Opened perfumes, lotions, talcs

 

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🛠️ Received Something Wrong or Broken?

If your item arrived damaged, defective, or isn’t what you ordered:

• Contact us within 7 days of delivery

• Send photos and describe the issue

• We’ll offer a replacement or full refund, depending on availability

 

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🕐 Haven’t received your refund yet?

• Double-check with your bank/payment provider first.

• Still stuck? Reach out to us with your order ID and refund details — we’ll sort it out for you.

 

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📞 Contact Us

Need help with anything? We’re here for you!

• Email: customercare@esenciaint.com

• Phone: +92 318 2624722