TERMS AND CONDITIONS

Terms and Conditions

1. Overview

Welcome to Skinza! These Terms and Conditions govern your access and use of our website and online store, which offers skincare, body care, men’s grooming products, and fragrances. By using our platform, you agree to the terms outlined here — designed to create a transparent, safe, and reliable experience for everyone.

2. Agreement to Terms

By accessing or using the Skinza website, you confirm that you agree to these Terms and Conditions.
If you do not agree, please discontinue use of the site.

Skinza reserves the right to update or change these terms at any time. Continued use of the website after updates constitutes acceptance of the revised terms.

3. Orders and Payments

Order Process

All purchases go through our secure checkout system.
You’ll receive an order confirmation via email after placing your order.
Confirmation does not guarantee acceptance — Skinza may decline orders due to availability, payment issues, or suspected fraud.

Accepted Payment Methods

Visa
MasterCard
Cash on Delivery (COD)
Other secure payment gateways (as listed at checkout)

Pricing & Errors

Prices listed are as accurate as possible.
If there’s a pricing error, we will notify you. You may choose to proceed at the corrected price or cancel the order.

4. Shipping & Delivery

Estimated Delivery Time

Orders are processed within 1–2 business days.
Delivery typically takes 5–6 business days, depending on your location.

Shipping Restrictions

Some locations may not be serviceable due to carrier limitations or local regulations. These restrictions will appear at checkout if applicable.

Lost or Delayed Shipments

Skinza is not liable for delays or lost items once the package is handed over to the courier. However, we’ll assist in tracking and resolving issues.

5. Returns, Refunds & Exchanges

Return Eligibility

Items must be unused, in original packaging, and returned within 3–4 days of delivery.
Opened or used products are not eligible for return.

Refunds

Once approved, refunds are issued to the original payment method.
Processing time: 4–5 business days, depending on your payment provider.

Exchanges

Only defective or incorrect items are eligible.
Request an exchange within 4–5 days of receiving your order.
Subject to product availability.

6. Product Information & Availability

Accuracy of Descriptions

We aim to keep all product descriptions accurate and updated, including ingredients and usage.
However, users should refer to packaging for final information.

Availability & Discontinuation

Product stock may vary. Skinza may discontinue or modify items without prior notice.
If a product is unavailable post-order, we’ll notify you and offer alternatives or a refund.

7. Promotions & Discounts

Promo Code Terms

Valid only for specified products or categories.
Must be applied during checkout.
One-time use per customer unless otherwise stated.
Not combinable with other offers unless clearly allowed.

Expiry & Limitations

All promo codes have expiry dates.
Discounts may include minimum purchase limits or exclusions.
Promo codes are non-transferable and cannot be redeemed for cash.

8. User Conduct

Prohibited Activities

You may not:

Use the site for fraudulent or illegal activities.
Misuse promotions or payment methods.
Attempt to harm or disrupt the site.
Upload or distribute malware.

Legal Compliance

All users must comply with applicable local, national, and international laws while using Skinza.

9. Intellectual Property

Ownership

All content on the Skinza website — including logos, text, graphics, and images — is the property of Skinza.

Usage Restrictions

You may not copy, alter, distribute, or reuse any content without written permission. Unauthorized use may lead to legal action.

10. Liability & Disclaimers

Limited Liability

Skinza is not responsible for:

Indirect or consequential damages.
Allergic reactions or misuse of products.

Use products at your own risk and read all instructions and ingredients carefully.

Accuracy of Information

While we try to keep information updated, we can’t guarantee it’s always error-free or complete. Content is subject to change without notice.

11. Privacy Policy

We take your privacy seriously.
Your personal information is collected, used, and protected as outlined in our Privacy Policy. Key points:

Only essential data is collected.
Information is used strictly to provide services.
We follow applicable privacy laws to ensure data protection.

12. Changes to These Terms

Skinza may revise these Terms & Conditions at any time.
We will notify users of significant changes via email or a notice on the website. Please check back periodically.

13. Governing Law & Dispute Resolution

Legal Jurisdiction

These terms are governed by the laws of Pakistan.
Any disputes must be resolved in Pakistani courts.

Dispute Resolution

In case of conflict, we encourage reaching out to us directly first.
Unresolved disputes may be handled via arbitration or mediation under applicable Pakistani regulations.

14. Contact Information

Got questions? We’re here to help.

Customer Support

📧 Email: customercare@esenciaint.com
📞 Phone: +92 318 2624722